In this video you will be shown how to use the play sound module when creating IVR scripts for your business. This module allows you to upload pre-recorded messages or the text-to-speech feature to add to your ...
Continue ReadingIn this video you will be shown how easy it is to create and IVR for your business with the drag and drop feature. Universe makes your IVRs a simple to follow and read graphical flow chart ...
Continue ReadingIn this video you will be shown how easy it is to access the Universe IVR system from your selfcare profile. You will be shown a general overview of how the it looks and what features are available for you to use when creating an IVR for your ...
Continue ReadingThis video is a guide to the voicemail feature on the Universe system. In this video you will be shown how to choose your voicemail greeting and how you receive notifications for ...
Continue ReadingIn this video you will be shown how to use the music-on-hold feature on the Universe system. By using this feature you can choose the music your customers will hear when they are waiting to be directed to the right ...
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